Privacy Policy

1. Our commitment to your privacy

OSP Automotive & Marine Pty Ltd ("OSP," "we," "us," "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and how you can access or correct it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What information we collect

Depending on how you interact with us, we may collect:
Contact details: name, address, phone number, email address
Vehicle and vessel details: make, model, registration, VIN, service history
Payment information: processed through our payment provider; we don't store full card details ourselves
Booking and service information: appointment details, work requested and carried out, communications with our team
Website usage information: collected automatically when you visit our website, such as pages viewed and general location, typically through analytics and advertising tools
Enquiry information: anything you provide through our website contact form, phone, email, or in person

3. How we collect information

We generally collect personal information directly from you, when you book a service, request a quote, purchase parts, or contact us. We may also collect information:

From our website's contact and quote forms
Through phone calls and text messages (including appointment reminders and review requests)
From third parties, such as a previous workshop, insurer, or referring customer, where relevant to the service you've requested

4. How we use your information

We use personal information to:

Provide, manage, and follow up on servicing, repairs, and parts sales
Process payments and manage accounts
Send appointment reminders and service due notifications
Send invoices, quotes, and warranty information
Respond to enquiries and provide customer support
Request feedback or reviews after a completed job
Improve our services and website
Meet legal, regulatory, and safety obligations (for example, roadworthy inspection records)

5. Marketing communications

We may send you service reminders, promotional offers, or updates by SMS or email. You can opt out of marketing communications at any time by contacting us directly or using the unsubscribe option provided in the message. Opting out of marketing won't affect essential service communications, such as booking confirmations or invoices.

6. Who we share your information with

We may share personal information with:

Service providers who help us run our business, including our job management and scheduling platform, payment processor, and customer communication/SMS platform
Parts suppliers and manufacturers, where needed for warranty claims or special orders
Regulatory bodies, such as Service NSW, where required for roadworthy inspections or vehicle registration matters
Professional advisers, such as our accountant or legal advisers, where necessary
Law enforcement or government agencies, where required or authorised by law

We do not sell your personal information to third parties.

7. Website, cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to support advertising, including Google Ads. This may involve sharing limited, non-identifying usage data with third-party analytics and advertising providers. You can control cookies through your browser settings.

7. Website, cookies and analytics

8. Data security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, including secure storage of records and restricted access to customer data within our team.

9. Data breaches

If we become aware of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC), in line with our obligations under the Notifiable Data Breaches scheme.

10. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it's inaccurate or out of date. To make a request, contact us using the details below. We'll respond within a reasonable timeframe and may need to verify your identity first.

11. Retention

We retain personal information for as long as necessary to provide our services, meet legal and warranty obligations, and resolve any disputes. Vehicle service records are generally retained for [insert period, e.g. 7 years] to support warranty and safety requirements.

12. Complaints

If you have a concern about how we've handled your personal information, please contact us directly so we can address it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.

14. Contact us

For any privacy-related questions, access requests, or complaints, contact us at:

OSP Automotive & Marine Pty Ltd 1/28 Swallow Rd, South Grafton NSW 2460

Phone: 0400 421 546

Email: info@ospautomotiveandmarine.com.au