Terms & Conditions
1. Application
These terms apply to all mechanical, electrical, diagnostic, marine, and accessory fitting services, and all parts and products, supplied by OSP Automotive & Marine Pty Ltd ("OSP," "we," "us"). By booking a service, authorising work, or purchasing parts or accessories, the customer ("you") agrees to these terms.
2. Quotes & Estimates
2. Quotes & Estimates
In general, what should you cover in your Terms & Conditions?
In general, what should you cover in your Terms & Conditions?
In general, what should you cover in your Terms & Conditions?
2. Quotes & Estimates
2.1 Quotes are estimates based on the information available at the time and may change if additional work, parts, or labour are found to be necessary once the vehicle or vessel is inspected.
2.2 Where a quote changes materially, we will contact you for approval before proceeding. Work will not continue on additional items without your authorisation.
2.3 Diagnostic fees may apply to identify a fault before a quote can be provided. This will be communicated before diagnostic work begins.
3. Authorisation to Proceed
3.1 Work will only begin once you have approved the quote or authorised the job, verbally or in writing.
3.2 If you cannot be reached to approve additional work identified during a job, we will hold the vehicle or vessel until contact is made, unless the additional issue affects safety, in which case we will use reasonable judgement to keep the vehicle or vessel safe to operate or store.
4. Payment Terms
4.1 Payment is due in full on completion of work and collection of the vehicle or vessel, unless otherwise agreed in writing.
4.2 A deposit is required for jobs over $1,000 before work begins. The deposit amount will be confirmed at the time of quoting.
4.3 Accepted payment methods will be confirmed at booking. Accounts are only available where a credit arrangement has been approved in advance.
4.4 Vehicles or vessels will not be released until payment is received in full, except where a prior credit arrangement is in place.
4.5 Overdue accounts may incur late payment fees and may be referred to a debt collection agency, with any associated costs payable by the customer.
5. Warranty
5.1 All repairs and servicing are carried out in accordance with the Australian Consumer Law (ACL). Nothing in these terms limits any rights or remedies you have under the ACL that cannot lawfully be excluded.
5.2 Parts fitted by OSP carry the warranty provided by the part manufacturer or supplier. Labour on repairs is warranted for [insert period, e.g. 3 months / 5,000km, whichever occurs first] from the date of completion, unless otherwise stated on your invoice.
5.3 Warranty does not cover damage or failure caused by misuse, accident, normal wear and tear, failure to follow maintenance recommendations, or work carried out by another party after our service.
5.4 Warranty claims must be reported to us as soon as the fault is identified. We reserve the right to inspect the vehicle or vessel before accepting a warranty claim.
5.5 Independent servicing at OSP does not void your new vehicle manufacturer's warranty, provided the service is carried out to manufacturer specifications and properly recorded, in line with your rights under the ACL.
6. Liability
6.1 To the extent permitted by law, OSP's liability for any loss or damage arising from our services is limited to the cost of re-supplying the service or repairing the fault.
6.2 OSP is not liable for pre-existing faults, damage, or issues not identified as part of the original job, or for consequential loss such as loss of income, loss of use, or towing costs, except where such exclusion is not permitted under the ACL.
6.3 You are responsible for removing valuables and personal items from your vehicle or vessel before drop-off. OSP is not liable for loss or damage to personal items left inside.
7. Vehicle & Vessel Collection and Storage
7.1 Vehicles and vessels must be collected within 24 hours of being notified that work is complete.
7.2 A storage fee may apply for vehicles or vessels not collected within this timeframe, calculated per day and confirmed at the time.
7.3 Vehicles or vessels left uncollected for an extended period may be dealt with in accordance with the Uncollected Goods Act 1995 (NSW), which may include disposal to recover unpaid costs.
8. Cancellations & Rescheduling
8.1 We ask for at least 24 hours' notice to cancel or reschedule a booking.
8.2 Cancellations with insufficient notice, or missed appointments, may incur a cancellation fee, particularly for dyno tuning bookings or other services requiring dedicated workshop time.
8.3 Deposits paid on cancelled jobs may be non-refundable where work or parts ordering has already commenced. This will be confirmed at the time of booking.
9. Parts & Accessories
9.1 Genuine and quality aftermarket parts are used unless otherwise agreed with you.
9.2 Special order parts may require a non-refundable deposit, as these cannot always be returned to the supplier.
9.3 Parts and accessories sold through our shop are subject to the applicable manufacturer or supplier warranty and your rights under the ACL. Trade account pricing is available to approved trade customers.
10. Roadworthy Inspections (Pink & Blue Slips)
10.1 A pink slip or blue slip reflects the condition of the vehicle at the time of inspection only. It is not a guarantee of ongoing mechanical condition or a substitute for a full mechanical inspection.
10.2 If your vehicle fails inspection, we will explain the reasons clearly. Repairs and re-inspection can often be carried out at the time, subject to availability and your approval.
11. Pensioner Discount
11.1 A 10% discount on labour is available to eligible pensioner concession card holders. Proof of eligibility may be requested at the time of booking or invoicing.
12. Privacy
12.1 Personal information collected in the course of providing our services is handled in accordance with the Privacy Act 1988 (Cth) and is used only for the purposes of providing services, communicating with you, and meeting our legal obligations.
13. Dispute Resolution
13.1 If you're unhappy with any aspect of our service, please raise it with us directly in the first instance so we can address it.
13.2 If a dispute cannot be resolved directly, you may contact NSW Fair Trading or, where applicable, the relevant industry ombudsman for guidance.
14. Governing Law
14.1 These terms are governed by the laws of New South Wales, Australia, and any disputes are subject to the jurisdiction of the courts of New South Wales.